Kings Game FAQ — Answers to All Your Questions

Registration No, each user may only open one account. Creating multiple accounts is a violation of Kings Game's terms and may result in all accounts being suspended. If you're having trouble with an existing account, please contact support.

Verify After registering, a 6-digit OTP will be sent to your mobile number. Enter the code in the designated field and click "Verify". The OTP usually arrives within 30 seconds. If it doesn't, use the "Resend" option.

KYC KYC (Know Your Customer) is the identity verification process. Completing KYC is required before you can make a withdrawal. You can complete it by submitting a copy of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24 hours.

Password Login Page Click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive a reset link within a few minutes. Click the link, set a new password, and log in.

Login After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Try again after that period or reset your password. If the issue persists, contact us at support@kingsgame.biz.

Deposit Log in and Financial Transactions Go to the page and select the "Deposit" option. Choose your preferred payment method (Mobile Pay, Nagad, Rocket, or bank transfer), enter the amount, and follow the instructions. Your balance is usually updated within 5–10 minutes.

Deposit The minimum deposit at Kings Game is ৳300. Deposits via Mobile Pay, Nagad, and Rocket are processed within minutes. Bank transfers start from a minimum of ৳1,000.

Time Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 5 minutes. Bank transfers may take 1–3 business days. If more than 30 minutes have passed, contact support with your reference number.

Charge Kings Game does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay, Nagad) may apply their own service charges. Contact your provider directly for details on those fees.

Withdrawal Once KYC verification is complete, withdrawals via Mobile Pay and Nagad are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Processing times may be slightly longer on weekends or public holidays.

Limit The minimum withdrawal is ৳500. Daily maximum limits depend on your account level — ৳50,000 for standard accounts and higher for verified premium accounts. Details transactions page View.

Issue Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. The rejection notification will state the reason. If you're unsure, contact us at support@kingsgame.biz.

Bonus No, bonuses cannot be withdrawn directly. Each bonus comes with wagering requirements (for example, you may need to wager 10x the bonus amount). Once those conditions are met, any winnings from the bonus can be withdrawn.

Welcome Bonus New members receive a welcome bonus upon completing registration. Your first deposit qualifies for up to a 100% match bonus along with a chance to earn free spins. To view current bonus offers, visit the Rewards Page View.

Referral Share your unique referral code with a friend. When they register using your code and make their first deposit, both of you will receive a bonus. You can find your referral code in your account dashboard.

Cashback Weekly cashback is credited every Monday based on the previous week's losses — typically between 5%–15% of net losses. VIP members receive cashback at a higher rate.

VIP There's no separate application required to join Kings Game's VIP program. Simply play regularly to earn points and you'll be automatically upgraded to higher VIP tiers. For more details, Rewards Page View.

Games Kings Game offers Live Casino (live dealer roulette, blackjack, and baccarat), slots, card games, Sports Betting, lottery, and fishing games — over 500 games in total, all on one platform. View Games Page।

Sports Live and pre-match betting is available on cricket, football, tennis, badminton, basketball, and more. Special offers are available for the IPL, Cricket World Cup, and European football leagues. Sports Events Page View.

Lottery Log in and Lottery Page go to the lottery section. Browse the list of active lotteries, choose one you like, and purchase your tickets. Results are announced at the scheduled time, and any winnings are credited directly to your account.

Connection Your game session is saved if you get disconnected — just reconnect and pick up right where you left off. Any bets already placed in a live game remain active. If you experience a loss due to a technical error, please report it to support.

Security Yes, Kings Game uses 256-bit SSL encryption. Your personal information and financial data are kept fully secure and are never shared with third parties. For more details, Privacy Policy Read.

2FA After logging in, go to "Account Settings" or the "Security" menu. Enable the "Two-Factor Authentication" option. An OTP will be sent to your mobile — enter it to confirm. From then on, an OTP will be required every time you log in.

Protection If you notice any unfamiliar login activity or transactions, change your password immediately and contact us at support@kingsgame.biz. Our security team will investigate promptly and take the necessary action. We also recommend enabling 2FA.

Responsible Gaming Yes, Kings Game is strongly committed to responsible gaming. You can set your own deposit limits, session limits, or self-exclusion preferences. For more details, Responsible Gaming visit the page.